Refund Policy

Effective Date: [Month Day, Year]Last Updated: [Month Day, Year]

At Trinity Games Store, we serve collectors, players, and faith-based customers. Because many of our products are collectible, sealed, limited, or sensitive to tampering, our refund and return rules are strict and category-specific.

Please read this policy carefully before placing an order.

1. Core Rule

A. Final Sale Products

The following product categories are final sale and are not eligible for return, exchange, store credit, or refund, except where required by law or where the product arrives materially damaged due to transit and the claim is timely documented:

• sealed trading card game products;

• sealed collectible products;

• sealed collection products;

• booster boxes;

• booster packs;

• elite trainer boxes or similar sealed configurations;

• special collections, premium collections, super premium collections, tins, blisters, sleeves, bundles, and comparable sealed collectible items;

• limited-release, allocation-based, or chase-driven collectible items;

• clearance, closeout, and explicitly marked final sale items.

This rule exists because sealed collectible products can be tampered with, searched, resealed, mapped, or otherwise compromised in ways that cannot be reliably verified after delivery.

B. Store-Credit-Only Products

The following product categories may be eligible for store credit only, never a cash refund, card refund, or payment reversal, if all return conditions are satisfied:

• Christian and faith-based products such as Bibles, Christian dictionaries, books, devotionals, journals, and similar items;

• non-collectible table games;

• non-collectible card games;

• other non-sealed, non-collectible products that we specifically identify as store-credit eligible.

2. Return Eligibility Conditions for Store-Credit-Eligible Products

To be considered for store credit, the item must meet all of the following conditions:

• return request submitted within 7 calendar days of delivery;

• item is in mint condition;

• item is unused, unplayed, unread, and unaltered;

• item is free of writing, bends, dents, tears, creases, scratches, sticker residue, odors, stains, or wear;

• all original packaging, inserts, manuals, shrink wrap (if applicable), seals (if still intact), tags, promotional materials, and components are present;

• item is returned in protective packaging sufficient to avoid damage in transit;

• proof of purchase is provided;

• the item is not excluded by this policy.

A return may be denied if the product shows any sign of use, shelf wear beyond ordinary handling, missing components, cosmetic defects caused after delivery, moisture exposure, smoke odor, or any condition that prevents us from reselling it as new or like-new.

3. Non-Returnable Products

In addition to final sale products, we do not accept returns or provide credit for:

• opened collectible items;

• opened blind products, packs, or mystery items;

• digital products, codes, gift cards, or downloadable items;

• special-order or custom-order items unless defective or required by law;

• damaged items caused by misuse, improper storage, or customer handling;

• products returned without authorization;

• items sent back after the allowed return window;

• items returned in non-mint condition;

• products with manufacturer quality variation that does not materially affect ordinary use.

4. Damaged, Incorrect, or Missing Items

If you receive the wrong item, a materially damaged item, or an order missing contents, contact us at [support email] within 48 hours of delivery.

You must include:

• order number,

• photos or video showing the issue,

• photos of the shipping box and label,

• and any other information we reasonably request.

Failure to notify us promptly may result in denial of the claim.

5. Store Credit Rules

Approved returns for store-credit-eligible products will be issued as store credit only in the amount we approve after inspection.

Store credit:

• has no cash value unless required by law;

• may not be redeemable for cash;

• may be subject to an expiration date only where permitted by law;

• may not cover original shipping fees, insurance charges, or return shipping unless we determine the error was ours;

• may be refused or adjusted if the returned item arrives damaged, incomplete, or not as described.

6. Return Authorization Process

To request a return for an eligible item, email [support email] with:

• your full name,

• order number,

• item name,

• reason for return,

• and clear photos showing the item condition.

If approved, we will provide return instructions. Do not send items back without written authorization.

Unauthorized returns may be refused, discarded, or returned at your expense.

7. Return Shipping Costs

Unless the return is due to our verified error, the customer is responsible for return shipping costs, protective packaging, insurance, and tracking.

We strongly recommend tracked and insured shipping for approved returns.

8. Inspection and Final Decision

All returns are subject to inspection upon arrival. Final eligibility is determined solely after we inspect the item. Approval of a return request does not guarantee approval of store credit if the returned product fails inspection.

9. Chargebacks and Policy Abuse

Customers who attempt to bypass this policy through abusive disputes, false item-not-received claims, item-switching, resealing, or fraudulent return behavior may be refused future service and referred to payment platforms, carriers, or legal counsel where appropriate.

10. Manufacturer Issues

Some product issues are manufacturer-controlled, such as print lines, centering variation, seal tightness, promo substitutions, or packaging changes. When appropriate, we may direct you to the manufacturer for replacement or support.

11. Policy Priority

If there is any conflict between promotional language and this policy, this Refund Policy controls unless prohibited by law.

12. Contact

For refund and return requests, contact:

[support email]