Shipping Policy

Effective Date: [Month Day, Year]Last Updated: [Month Day, Year]

This Shipping Policy explains how Trinity Games Store processes, packs, ships, and supports orders.

1. Processing Times

We aim to process in-stock orders within [1–3 business days] unless otherwise stated. Processing times may be longer during major releases, holiday seasons, promotional events, preorder launches, weather interruptions, or inventory audits.

Business days generally exclude weekends and public holidays.

2. Shipping Methods

Available shipping methods, rates, carriers, delivery windows, insurance options, and signature requirements are displayed at checkout when available.

We may use carriers such as [USPS / UPS / FedEx / DHL / local courier].

3. Shipping Destinations

We ship to the destinations shown at checkout. We reserve the right to limit or refuse shipping to certain addresses, freight forwarders, reshippers, P.O. boxes, or jurisdictions based on fraud risk, carrier limitations, product restrictions, or business policy.

4. Order Accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, losses, return fees, or misdelivery caused by incorrect addresses entered by the customer.

5. Delivery Estimates

Transit times are estimates only and are not guaranteed unless the carrier or shipping method specifically provides a guaranteed service.

6. Delays

Carrier delays, weather events, release-date changes, supplier shortages, customs issues, and force majeure events may delay delivery. We are not responsible for delivery delays outside our reasonable control.

7. Risk of Loss and Delivery Confirmation

Unless required otherwise by law, the risk of loss transfers to the customer upon carrier acceptance or confirmed delivery to the shipping address provided at checkout.

For high-value orders, we may require signature confirmation, ID verification, insurance, adult signature, or additional anti-fraud review.

8. Split Shipments

If part of your order becomes unavailable, delayed, or separately fulfilled, we may ship items in multiple packages when operationally reasonable.

9. Preorders

Preorder items ship when inventory is received and processed. Release dates and ship dates are estimates and may change. If an order contains both preorder and in-stock items, the full order may be held until all items are available unless we choose otherwise.

10. Lost, Missing, or Stolen Packages

If tracking shows a shipment as delivered but you cannot locate it, please:

1. confirm the shipping address,

2. check with household members, neighbors, mailrooms, and property management,

3. contact the carrier,

4. notify us at [support email] within [3 business days].

We may, at our discretion, assist with a carrier claim, but we do not guarantee replacement or reimbursement for packages marked delivered unless required by law or covered by shipping insurance.

11. Damaged Packages

If your package arrives visibly damaged, or if the contents are damaged, contact us within 48 hours of delivery with:

• your order number,

• clear photos of the outer box,

• shipping label,

• inner packaging,

• and damaged item(s).

Do not discard packaging until the review is completed. Failure to provide timely notice and supporting images may affect claim eligibility.

12. Refused, Undeliverable, or Returned Packages

If a package is refused, unclaimed, or returned due to address errors, failed delivery attempts, customs issues, or refusal to pay applicable charges, we may deduct original shipping costs, return fees, restocking costs (if applicable), and damage-related losses before issuing any allowed credit.

13. International Orders (If Applicable)

For international orders, the customer is responsible for customs duties, taxes, import fees, brokerage charges, and local compliance requirements unless otherwise stated.

14. Contact

Questions about shipping should be sent to:

[support email]